Don’t think I forgot about the pain you put me through, T-Mobile.
In May, T-Mobile started upgrading customer’s Android firmware. The update, called “Cupcake” was rolled-out Over The Air with no apparent methodology. Being that I am an active Android user and advocate, I was excited to receive my version (primarily for the video capture capabilities).
But, alas, my cupcake was no where to be found. At first I was mad, “How could T-Mobile/Google not reward Android early adopters?” I bought one of the first (white) Androids, ruling out updating by purchase date. Every Android-owning Chicagoan I talked to had received their update, which ruled out updating by geographic region.
I wanted answers, which again, were MIA. My frustration with T-Mobile over poor planing, turned into frustration with T-Mobile over customer service. Here is the Twitter conversation thread I had:
I have to say, any response is better than no response but, “We will send them out until every last G1 has it”?
Obvi!
What a #Customer Service Fail.
I received my update Over The Air a few days later, but I’m still waiting for my apology.
